Apple Silents About iPhone Complaints

Always Apple does a poor job of sharing details about its technology and is sometimes slow to respond when such complaints arise or Apple's respons.
Last big three gripes of Apple: the iPhone 3GS battery life is dismal, the 3GS overheats, and there's a serious SMS vulnerability.



The major complaint concerns is short battery life, which is ironic since Apple touted improvements of the iPhone 3GS battery at its Worldwide Developers Conference last month. Among those claims, Sometime Apple said the iPhone 3GS would deliver 9 hours of use on Wi-Fi, 10 hours of video playback and 30 hours of music on a single charge-about a 30 percent upgrade to the iPhone 3G. Indeed, the iPhone 3GS battery is physically a little bigger than the one in the iPhone 3G.But the true things is there device does not work properly.

An Apple spokeswoman told the LA Times that battery life is highly dependent on usage-so if you don't change your usage pattern from the old iPhone 3G, then performance shouldn't change either. It was a lukewarm response to a potentially serious problem, analysts say. "The battery is the first concern because it could be potentially dangerous," Dulaney says, "and we have no clue, except for some dos and don'ts, why it's happening."

An Apple spokeswoman told the “LA Times” that battery life is highly dependent on usage so if you don't change your usage pattern from the old iPhone 3G, then performance shouldn't change either. It was a lukewarm response to a potentially stern problem, analysts say. "The battery is the first concern for the reason that it could be potentially dangerous," Dulaney says, "and we have no clue, except for some dos and don'ts, why it's happening."

Dulaney also points to Apple's lackluster documentation practices with the iPhone 3GS hardware based encryption. "You can't find out how the encryption is done" he says. "For those who know encryption, it's not a simple word. It's about how it's implemented."

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